{"product_id":"100-tips-to-be-a-better-csm-9798901367414","title":"100 Tips To Be A Better CSM","description":"\u003cp\u003e • Author(s): Aishwarya Singh\u003cbr\u003e • Publisher: Notion Press\u003cbr\u003e • Publisher Imprint: Notion Press\u003cbr\u003e • BISAC: Management - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eBeing a great Customer Success Manager is not about knowing everything. It is about mastering the basics that most people overlook.\u003c\/p\u003e\u003cp\u003e100 Tips to Be a Better CSM is a practical, no-nonsense guide for new and aspiring Customer Success Managers who want to build strong fundamentals, develop the right mindset, and grow faster in their careers.\u003c\/p\u003e\u003cp\u003eWritten in a simple, conversational style, this book breaks down what truly matters in Customer Success. Each tip includes the \"why\" behind it, a clear takeaway, and a short summary so you can apply it immediately at work.\u003c\/p\u003e\u003cp\u003eInside, you will learn how to: \u003c\/p\u003e\u003cp\u003eBuild trust with customers from day one\u003c\/p\u003e\u003cp\u003eCommunicate with clarity and confidence\u003c\/p\u003e\u003cp\u003eHandle difficult conversations\u003c\/p\u003e\u003cp\u003eStay organised and manage accounts like a pro\u003c\/p\u003e\u003cp\u003eBalance empathy with business outcomes\u003c\/p\u003e\u003cp\u003eWork with internal teams without friction\u003c\/p\u003e\u003cp\u003eShow reliability, consistency, and leadership at every stage\u003c\/p\u003e\u003cp\u003eWhether you are just starting out or looking to strengthen your CS foundation, this book gives you practical, real-world advice that helps you become the CSM every customer wants and every manager trusts.\u003c\/p\u003e\u003cp\u003ePerfect for: \u003c\/p\u003e\u003cp\u003eNew CSMs\u003c\/p\u003e\u003cp\u003eAspiring CSMs\u003c\/p\u003e\u003cp\u003eCustomer Success teams and managers\u003c\/p\u003e\u003cp\u003eAnyone looking to build a long, successful career in CS\u003c\/p\u003e\u003cp\u003eIf you want to grow in Customer Success, start with the basics. This book shows you exactly how.\u003c\/p\u003e","brand":"Notion Press","offers":[{"title":"Paperback","offer_id":47887779692695,"sku":"9798901367414","price":1351.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798901367414.webp?v=1781161412","url":"https:\/\/atlanticbooks.com\/products\/100-tips-to-be-a-better-csm-9798901367414","provider":"Atlantic Books","version":"1.0","type":"link"}