{"product_id":"a-communications-protocol-in-a-synchronous-chat-environment-student-satisfaction-in-a-web-based-computer-science-course-9781581121797","title":"A Communications Protocol in a Synchronous Chat Environment: Student Satisfaction in a Web-Based Computer Science Course","description":"\u003cp\u003e • Author(s): Paul J. Giguere\u003cbr\u003e • Publisher: Dissertation.com\u003cbr\u003e • Publisher Imprint: Dissertation.com\u003cbr\u003e • BISAC: Telecommunications\u003c\/p\u003e\u003cp\u003eThe effects of a communications protocol in a synchronous on-line chat environment on the satisfaction of students in a Web-based computer science course was studied. Two undergraduate faculty members who teach Web-based courses, and 42 students in four separate computer science courses participated in the study. Students completed a pretest that measured their prior experience, current attitudes, and expectations with regards to synchronous chats in a Web-based course. Two classes of students were introduced to a communications protocol by the instructors that was used throughout the course while in synchronous chat. The other two classes did not use a protocol. A posttest was administered to all students at the end of each course that measured student satisfaction with the synchronous chats held throughout the semester. A communications protocol, in the context of this investigation, is a set of rules or guidelines that are adhered to by all participants while engaged in a synchronous electronic discussion. This study answered the question: What effect does a communications protocol in a synchronous on-line chat environment have on the satisfaction of students in a Web-based computer science course? The study showed that the use of a communications protocol in on-line synchronous chats had no effect on student satisfaction with Web-based courses.\u003c\/p\u003e","brand":"Dissertation.com","offers":[{"title":"Paperback","offer_id":47969770045591,"sku":"9781581121797","price":1835.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781581121797.webp?v=1782924015","url":"https:\/\/atlanticbooks.com\/products\/a-communications-protocol-in-a-synchronous-chat-environment-student-satisfaction-in-a-web-based-computer-science-course-9781581121797","provider":"Atlantic Books","version":"1.0","type":"link"}