{"product_id":"a-guide-to-computer-user-support-for-help-desk-and-support-specialists-9781285852683","title":"A Guide to Computer User Support for Help Desk and Support Specialists","description":"\u003cp\u003e • Author(s): Fred Beisse\u003cbr\u003e • Publisher: Cengage Learning\u003cbr\u003e • Publisher Imprint: Cengage Learning\u003cbr\u003e • BISAC: Programming - General\u003c\/p\u003e\u003cp\u003eCurrent or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.\u003c\/p\u003e","brand":"Cengage Learning","offers":[{"title":"Paperback","offer_id":46290099470487,"sku":"9781285852683","price":16935.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781285852683.webp?v=1767701036","url":"https:\/\/atlanticbooks.com\/products\/a-guide-to-computer-user-support-for-help-desk-and-support-specialists-9781285852683","provider":"Atlantic Books","version":"1.0","type":"link"}