{"product_id":"business-process-mapping-workbook-improving-customer-satisfaction-9780470446287","title":"Business Process Mapping Workbook: Improving Customer Satisfaction","description":"\u003cp\u003e • Author(s): J. Mike Jacka\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e • BISAC: Auditing\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom the Back Cover\u003c\/b\u003e\u003cbr\u003e\u003cb\u003eLearn business process mapping-step by step.\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eIf you want to build up your process-mapping skills, the best way is by doing the mapping. \u003ci\u003eBusiness Process Mapping Workbook: Improving Customer Satisfaction\u003c\/i\u003e clearly guides you throughall the various steps involved in successfully performing a business process map to get youmapping on your own. This hands-on workbook includes a completed case study that serves asthe basis for a number of exercises showing how the process mapping is actually performed.\u003c\/p\u003e \u003cp\u003eAll the details of process mapping are here, along with exercises to help you understandthe specific requirements within a process-mapping project. In addition, you'll have theopportunity to put everything together at the end of each chapter by working through acomprehensive example.\u003c\/p\u003e \u003cp\u003eAllowing you to successfully work-start to finish-on an entire process map, this practical guideis designed to accompany Jacka and Keller's Business Process Mapping, Second Edition andincludes all the new applications discussed in the Second Edition.\u003c\/p\u003e \u003cp\u003eFilled with essential tools for quick reference, \u003ci\u003eBusiness Process Mapping Workbook: Improving Customer Satisfaction\u003c\/i\u003e enables you to not only read the solutions, but to also confidently work through the exercises with practical applications to lead you to process mapping success.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Paperback","offer_id":45113555845271,"sku":"9780470446287","price":3582.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780470446287.webp?v=1767268628","url":"https:\/\/atlanticbooks.com\/products\/business-process-mapping-workbook-improving-customer-satisfaction-9780470446287","provider":"Atlantic Books","version":"1.0","type":"link"}