{"product_id":"cases-in-hospitality-management-a-critical-incident-approach-2nd-edition-9780471686934","title":"Cases in Hospitality Management: A Critical Incident Approach, 2nd Edition","description":"\u003cp\u003e • Author(s): Timothy R. Hinkin\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003ci\u003eCases in Hospitality Management: A Critical Incident Approach, Second Edition\u003c\/i\u003e is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it.  This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis.   Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology. \u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Paperback","offer_id":45200973234327,"sku":"9780471686934","price":7081.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780471686934.webp?v=1769207607","url":"https:\/\/atlanticbooks.com\/products\/cases-in-hospitality-management-a-critical-incident-approach-2nd-edition-9780471686934","provider":"Atlantic Books","version":"1.0","type":"link"}