{"product_id":"chat-reference-a-guide-to-live-virtual-reference-services-9781591580003","title":"Chat Reference: A Guide to Live Virtual Reference Services","description":"\u003cp\u003e • Author(s): Jana Ronan\u003cbr\u003e • Publisher: Libraries Unlimited\u003cbr\u003e • Publisher Imprint: Libraries Unlimited\u003cbr\u003e • BISAC: Library \u0026amp; Information Science - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eFunctioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eHow does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. \u003cp\u003e\u003c\/p\u003eComplete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.","brand":"Libraries Unlimited","offers":[{"title":"Paperback","offer_id":45082825359511,"sku":"9781591580003","price":5729.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781591580003.webp?v=1767263430","url":"https:\/\/atlanticbooks.com\/products\/chat-reference-a-guide-to-live-virtual-reference-services-9781591580003","provider":"Atlantic Books","version":"1.0","type":"link"}