{"product_id":"complaint-management-excellence-creating-customer-loyalty-through-service-recovery-9780749465308","title":"Complaint Management Excellence: Creating Customer Loyalty Through Service Recovery","description":"\u003cp\u003e • Author(s): Sarah Cook\u003cbr\u003e • Publisher: Kogan Page\u003cbr\u003e • Publisher Imprint: Kogan Page\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003eComplaint Management Excellence outlines the financial and reputational benefits to be gained from improving customer service levelsand enhancing products and services via an effective system for handling customer complaints.\u003c\/p\u003e","brand":"Kogan Page","offers":[{"title":"Paperback","offer_id":46864626319511,"sku":"9780749465308","price":5058.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780749465308.webp?v=1769975067","url":"https:\/\/atlanticbooks.com\/products\/complaint-management-excellence-creating-customer-loyalty-through-service-recovery-9780749465308","provider":"Atlantic Books","version":"1.0","type":"link"}