{"product_id":"customer-care-excellence-how-to-create-an-effective-customer-focus-9780749457051","title":"Customer Care Excellence: How to Create an Effective Customer Focus","description":"\u003cp\u003e • Author(s): Sarah Cook\u003cbr\u003e • Publisher: Kogan Page\u003cbr\u003e • Publisher Imprint: Kogan Page\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003eCustomer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including ebay, Virgin and Aviva) it looks to define \u003c\/p\u003e","brand":"Kogan Page","offers":[{"title":"Paperback","offer_id":47603467223191,"sku":"9780749457051","price":4480.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780749457051.webp?v=1775015667","url":"https:\/\/atlanticbooks.com\/products\/customer-care-excellence-how-to-create-an-effective-customer-focus-9780749457051","provider":"Atlantic Books","version":"1.0","type":"link"}