{"product_id":"customer-evaluations-of-service-failure-and-recovery-encounters-9783867467438","title":"Customer Evaluations of Service Failure and Recovery Encounters","description":"\u003cp\u003e • Author(s): Klaus Schöfer\u003cbr\u003e • Publisher: Examicus Verlag\u003cbr\u003e • Publisher Imprint: Examicus Verlag\u003cbr\u003e • BISAC: Marketing - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDoctoral Thesis \/ Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company's response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004\u003c\/p\u003e","brand":"Examicus Verlag","offers":[{"title":"Paperback","offer_id":45562540425367,"sku":"9783867467438","price":11045.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9783867467438.webp?v=1767465122","url":"https:\/\/atlanticbooks.com\/products\/customer-evaluations-of-service-failure-and-recovery-encounters-9783867467438","provider":"Atlantic Books","version":"1.0","type":"link"}