{"product_id":"customer-service-a-practical-approach-9780132742399","title":"Customer Service: A Practical Approach","description":"\u003cp\u003e • Author(s): Elaine Harris\u003cbr\u003e • Publisher: Pearson\u003cbr\u003e • Publisher Imprint: Pearson\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003eThe market-leader\u003ci\u003e, Customer Service: A Practical Approach, Sixth Edition, \u003c\/i\u003egoes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, \u003ci\u003enew Ethics in Action\u003c\/i\u003e exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships. \u003c\/p\u003e","brand":"Pearson","offers":[{"title":"Paperback","offer_id":47577105825943,"sku":"9780132742399","price":18952.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780132742399.webp?v=1774902552","url":"https:\/\/atlanticbooks.com\/products\/customer-service-a-practical-approach-9780132742399","provider":"Atlantic Books","version":"1.0","type":"link"}