{"product_id":"customer-service-over-the-phone-techniques-and-technology-for-handling-customers-over-the-phone-9781578200467","title":"Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone","description":"\u003cp\u003e • Author(s): Stephen Coscia\u003cbr\u003e • Publisher: CRC Press\u003cbr\u003e • Publisher Imprint: CRC Press\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003eExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.;\u003c\/p\u003e","brand":"CRC Press","offers":[{"title":"Paperback","offer_id":46897016406167,"sku":"9781578200467","price":3614.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781578200467.webp?v=1770360777","url":"https:\/\/atlanticbooks.com\/products\/customer-service-over-the-phone-techniques-and-technology-for-handling-customers-over-the-phone-9781578200467","provider":"Atlantic Books","version":"1.0","type":"link"}