{"product_id":"dealing-with-the-tough-stuff-how-to-achieve-results-from-key-conversations-9780730327004","title":"Dealing with the Tough Stuff: How to Achieve Results from Key Conversations","description":"\u003cp\u003e • Author(s): Darren Hill\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e • BISAC: Business Communication - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom the Back Cover\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eYOUR ESSENTIAL GUIDE TO HANDLING DIFFICULT CONVERSATIONS AT WORK\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eBased on psychological theory and in-the-trenches practice, this second edition of the bestselling \u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively. \u003c\/p\u003e\u003cp\u003eAvoiding tough conversations can be extremely costly for managers, staff and the business as a whole. Authors Darren Hill, Alison Hill and Dr Sean Richardson offer a proven approach for understanding what makes people tick and helping leaders develop the human skills needed to manage effectively. \u003c\/p\u003e\u003cp\u003eWith new chapters added to keep pace with the challenges of today's fast-paced and often fragmented workplace, this fully revised second edition includes a wealth of material for overcoming common problems. Discover how to lead key conversations with: \u003c\/p\u003e\u003cul\u003e \u003cli\u003etools to depersonalise tough feedback\u003c\/li\u003e \u003cli\u003etactics to deal with a workforce that is offsite\u003c\/li\u003e \u003cli\u003etips for dealing with conflict during times of rapid change\u003c\/li\u003e \u003cli\u003eadvice to manage immediate crises\u003c\/li\u003e \u003cli\u003estrategies to overcome anger, stubbornness and defensiveness\u003c\/li\u003e \u003cli\u003etechniques for finding the best way to be assertive--in any situation.\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003e\u003ci\u003eDealing with the Tough Stuff\u003c\/i\u003e is your go-to handbook on human behaviour and effectively navigating challenging conversations at work.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Paperback","offer_id":45139901743255,"sku":"9780730327004","price":1448.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780730327004.webp?v=1767147131","url":"https:\/\/atlanticbooks.com\/products\/dealing-with-the-tough-stuff-how-to-achieve-results-from-key-conversations-9780730327004","provider":"Atlantic Books","version":"1.0","type":"link"}