{"product_id":"embracing-your-accessibility-9781847286970","title":"Embracing Your Accessibility","description":"\u003cp\u003e • Author(s): Josée G. M. L. Berg\u003cbr\u003e • Publisher: Lulu.com\u003cbr\u003e • Publisher Imprint: Lulu.com\u003cbr\u003e • BISAC: General\u003c\/p\u003e\u003cp\u003eThis book starts with information on Hosted Telecom\/Call Center Services, because this is a relatively unknown discipline, which may provide time and money saving options in a call center environment. Supervisors and managers may address more urgent matters, matters which should be their core business: customer friendliness, optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.\u003c\/p\u003e","brand":"Lulu.com","offers":[{"title":"Paperback","offer_id":47612830023831,"sku":"9781847286970","price":1682.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781847286970.webp?v=1775080689","url":"https:\/\/atlanticbooks.com\/products\/embracing-your-accessibility-9781847286970","provider":"Atlantic Books","version":"1.0","type":"link"}