{"product_id":"employee-management-and-customer-service-in-the-retail-industry-9780471723240","title":"Employee Management and Customer Service in the Retail Industry","description":"\u003cp\u003e • Author(s): Chris Thomas\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e • BISAC: Human Resources \u0026amp; Personnel Management\u003c\/p\u003e\u003cp\u003e\u003ci\u003eEmployee Management and Customer Service in the Retail Industry\u003c\/i\u003e, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager’s natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Paperback","offer_id":45201363959959,"sku":"9780471723240","price":18755.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780471723240.webp?v=1767307294","url":"https:\/\/atlanticbooks.com\/products\/employee-management-and-customer-service-in-the-retail-industry-9780471723240","provider":"Atlantic Books","version":"1.0","type":"link"}