{"product_id":"empowerment-hr-strategies-for-service-excellence-9781138153967","title":"Empowerment: HR Strategies for Service Excellence","description":"\u003cp\u003e • Author(s): Conrad Lashley\u003cbr\u003e • Publisher: Taylor \u0026amp; Francis\u003cbr\u003e • Publisher Imprint: Routledge\u003cbr\u003e • BISAC: Human Resources \u0026amp; Personnel Management\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e When successfully incorporated as part of HR strategy, empowerment can: \u003cbr\u003e* enable organizations to gain commercial and competitive advantage\u003cbr\u003e* become more flexible\u003cbr\u003e* improve employee commitment\u003cbr\u003e* use the skills of individual employees to best advantage and enhance personal capabilities. \u003cp\u003e\u003c\/p\u003e'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.","brand":"Taylor \u0026 Francis","offers":[{"title":"Hardcover","offer_id":45237925216407,"sku":"9781138153967","price":3486.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781138153967.webp?v=1769218038","url":"https:\/\/atlanticbooks.com\/products\/empowerment-hr-strategies-for-service-excellence-9781138153967","provider":"Atlantic Books","version":"1.0","type":"link"}