{"product_id":"excuses-excuses-excuses-for-not-delivering-excellent-customer-service-and-what-should-happen-9780874256147","title":"Excuses, Excuses, Excuses: For Not Delivering Excellent Customer Service --- And What Should Happen!","description":"\u003cp\u003e • Author(s): Rose D. Sloat\u003cbr\u003e • Publisher: HRD Press\u003cbr\u003e • Publisher Imprint: HRD Press\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eSick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.\u003c\/p\u003e","brand":"HRD Press","offers":[{"title":"Paperback","offer_id":45500927606935,"sku":"9780874256147","price":1289.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780874256147.webp?v=1767158711","url":"https:\/\/atlanticbooks.com\/products\/excuses-excuses-excuses-for-not-delivering-excellent-customer-service-and-what-should-happen-9780874256147","provider":"Atlantic Books","version":"1.0","type":"link"}