{"product_id":"exploring-service-productivity-studies-in-the-german-airport-industry-9783658230357","title":"Exploring Service Productivity: Studies in the German Airport Industry","description":"\u003cp\u003e • Author(s): Claudia Lehmann\u003cbr\u003e • Publisher: Springer\u003cbr\u003e • Publisher Imprint: Springer Gabler\u003cbr\u003e • BISAC: Management - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom the Back Cover\u003c\/b\u003e\u003cbr\u003eClaudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia. \u003cbr\u003e\u003cb\u003eContents \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eSystematic literature review on service productivity \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eService productivity from a provider's perspective, a customers' perspective, and an operations perspective \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eAn interactive service productivity model \u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cb\u003eTarget Groups\u003c\/b\u003e\u003cul\u003e\n\u003cli\u003eLecturer and students of service and innovation management, aviation and airport management, airport planning \u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eInnovation manager, customer and user experience manager, airport manager and planer \u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\u003cbr\u003e\u003cb\u003eThe Author \u003c\/b\u003eClaudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R\u0026amp;D projects. Her research focuses on service processes innovation and service productivity. \u003cbr\u003e","brand":"Springer","offers":[{"title":"Paperback","offer_id":45277505388695,"sku":"9783658230357","price":3672.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9783658230357.webp?v=1769288572","url":"https:\/\/atlanticbooks.com\/products\/exploring-service-productivity-studies-in-the-german-airport-industry-9783658230357","provider":"Atlantic Books","version":"1.0","type":"link"}