{"product_id":"foundations-of-service-science-a-pragmatic-approach-9781440106538","title":"Foundations of Service Science: A Pragmatic Approach","description":"\u003cp\u003e • Author(s): Harry, Jr. Katzan\u003cbr\u003e • Publisher: iUniverse\u003cbr\u003e • Publisher Imprint: iUniverse\u003cbr\u003e • BISAC: General\u003c\/p\u003e\u003cp\u003eMost of us are users and providers of services. In spit of the predominance of services in modern society, we actually know very little about them -- no best practices, no principles, no theories. This book provides information on services for people in business, governement, and education.\u003c\/p\u003e\u003cp\u003e If you want to have the competitive edge in your personal and professional life, then it's imperative to understand service science. Service in itself can be described as a client\/provider interaction that creates and captures value, while a service system is defi ned as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, these two concepts form service science.\u003c\/p\u003e\u003cp\u003e Harry Katzan, managing editor of the prestigious Journal of Service Science and professor at a local university, takes a closer look at this newly emerging scientifi c fi eld for academics and practitioners alike in Service Science. With an easy-to-understand format, Katzan, offers a comprehensive introduction to service science for people in business, education, and government.\u003c\/p\u003e\u003cp\u003e Useful as a textbook and a professional guide, this innovative study contains eight chapters that each end with a comprehensive summary, a list of key words, questions, and additional selected readings. In addition, Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as: \u003c\/p\u003e\u003cul\u003e \u003cli\u003eService concepts \u003c\/li\u003e\n\u003cli\u003eService systems \u003c\/li\u003e\n\u003cli\u003eInformation services \u003c\/li\u003e\n\u003cli\u003eService management \u003c\/li\u003e\n\u003cli\u003eService business \u003c\/li\u003e\n\u003cli\u003eService technology\u003c\/li\u003e\n\u003c\/ul\u003e Service science has been touted as the up-and-coming discipline for the twenty-fi rst century. Learn more about this exciting fi eld and change how you think and perceive your world with Service Science!","brand":"iUniverse","offers":[{"title":"Paperback","offer_id":45148246474903,"sku":"9781440106538","price":1440.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781440106538.webp?v=1767294448","url":"https:\/\/atlanticbooks.com\/products\/foundations-of-service-science-a-pragmatic-approach-9781440106538","provider":"Atlantic Books","version":"1.0","type":"link"}