{"product_id":"from-tech-support-to-tech-empathy-mastering-communication-that-works-9798313245553","title":"From Tech Support to Tech Empathy: Mastering Communication That Works","description":"\u003cp\u003e • Author(s): Edward Caissie\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Personal Growth - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book is a guide to effective communication for remote technical support agents. It focuses on understanding the user's perspective, speaking their language, and building rapport to create positive support experiences. The book also covers techniques for de-escalating difficult conversations and embracing continuous improvement.\u003c\/p\u003e","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":48223236259991,"sku":"9798313245553","price":2151.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798313245553.webp?v=1788759634","url":"https:\/\/atlanticbooks.com\/products\/from-tech-support-to-tech-empathy-mastering-communication-that-works-9798313245553","provider":"Atlantic Books","version":"1.0","type":"link"}