{"product_id":"front-office-9781138130814","title":"Front Office","description":"\u003cp\u003e • Author(s): P. Abbott\u003cbr\u003e • Publisher: Taylor \u0026amp; Francis\u003cbr\u003e • Publisher Imprint: Routledge\u003cbr\u003e • BISAC: Industries - Hospitality, Travel \u0026amp; Tourism\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eDesigned for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: - user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook - updated in the light of recent developments such as global distribution systems and the internet - greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment - additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: - Procedural aspects - Dealing with people - Increasing yield - Management aspects Front Office is ideal for GNVQ\/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Hardcover","offer_id":45237242691735,"sku":"9781138130814","price":13149.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781138130814.webp?v=1769215995","url":"https:\/\/atlanticbooks.com\/products\/front-office-9781138130814","provider":"Atlantic Books","version":"1.0","type":"link"}