{"product_id":"hospitality-employee-management-and-supervision-concepts-and-practical-applications-9780471745228","title":"Hospitality Employee Management and Supervision: Concepts and Practical Applications","description":"\u003cp\u003e • Author(s): Kerry L. Sommerville\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e • BISAC: Industries - Hospitality, Travel \u0026amp; Tourism\u003c\/p\u003e\u003cp\u003eIn many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, \u003cb\u003e\u003ci\u003eHospitality Employee Management and Supervision\u003c\/i\u003e\u003c\/b\u003e provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry.  \u003c\/p\u003e\u003cp\u003eRather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation.\u003c\/p\u003e \u003cp\u003eEach chapter in this lively and engaging text features:\u003c\/p\u003e  *Quotations——Various practitioners in the hospitality industry highlight the chapter's focus *Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them *HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter *Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry *Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry *Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts *Hands-On HRM——Mini-cases based on real-world situations with discussion questions *Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions.","brand":"Wiley","offers":[{"title":"Paperback","offer_id":45201498734743,"sku":"9780471745228","price":9567.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780471745228.webp?v=1769207853","url":"https:\/\/atlanticbooks.com\/products\/hospitality-employee-management-and-supervision-concepts-and-practical-applications-9780471745228","provider":"Atlantic Books","version":"1.0","type":"link"}