{"product_id":"human-centred-design-for-it-service-management-2nd-edition-9780117094376","title":"Human-Centred Design for It Service Management--2nd Edition","description":"\u003cp\u003e • Author(s): Katrina Macdermid\u003cbr\u003e • Publisher: Tso, the Stationery Office\u003cbr\u003e • Publisher Imprint: Tso, the Stationery Office\u003cbr\u003e • BISAC: Information Technology\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eHumanising IT(TM) applies human-centred design principles to the world of IT service management. MORE INFORMATION Human-centred design is about empathising with the user-experience, whereas IT service management provides processes and technology to support users. And here lies the disconnect. This is where Human-centred design can help. It puts people first to understand their experiences and, perhaps more importantly, the barriers within IT departments themselves. Topics to improve your understanding include: - An overview of human-centred design and how it can be integrated with IT service management - How IT service management should serve the wider goals of the business - How the DVF (desirability, viability, feasibility) model can be applied - The four main phases of the Double Diamond model (discover, define, develop, deliver) - Integrating the five Ps of human-centred design into IT service management (people, place, products, partners, processes)\u003c\/p\u003e","brand":"Tso, the Stationery Office","offers":[{"title":"Paperback","offer_id":45045032157335,"sku":"9780117094376","price":5960.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780117094376.webp?v=1769215902","url":"https:\/\/atlanticbooks.com\/products\/human-centred-design-for-it-service-management-2nd-edition-9780117094376","provider":"Atlantic Books","version":"1.0","type":"link"}