{"product_id":"humanising-it-tm-the-experience-distortion-of-it-service-management-9781068467523","title":"Humanising IT(TM): The Experience Distortion of IT Service Management","description":"\u003cp\u003e • Author(s): Katrina Macdermid\u003cbr\u003e • Publisher: Hit Global Publishing\u003cbr\u003e • Publisher Imprint: Hit Global Publishing\u003cbr\u003e • BISAC: Management Information Systems\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eExperience has become the new \"must-have\" in IT service management. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eBut applying experience design to IT is not as simple as it sounds.\u003cp\u003eHuman-centred design emphasises empathy and human need.\u003c\/p\u003e\u003cp\u003eIT service management must operate within governance, security, resilience, risk, and compliance.\u003c\/p\u003e\u003cp\u003eThese worlds do not fit neatly together.\u003c\/p\u003e\u003cp\u003eIn The Experience Distortion of IT Service Management, Katrina Macdermid, award-winning author and global thought leader, explores why this tension exists and how design becomes distorted as it meets the operational realities of IT service management.\u003c\/p\u003e\u003cp\u003eThe Humanising IT(TM) Double Diamond Framework (HIT DDF(TM)) underpins this book. It adapts human-centred design to operate within governance, risk, and operational responsibility, offering a structured and defensible way to design services that honour both human experience and IT accountability, while reducing the distortion that often occurs when experience meets IT practice. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eThis book is for anyone who: \u003cul\u003e\n\u003cli\u003eDesigns, delivers, or supports IT services\u003c\/li\u003e\n\u003cli\u003eWants to strengthen relationships with users and stakeholders\u003c\/li\u003e\n\u003cli\u003eWants simpler, more human-focused ways of working\u003c\/li\u003e\n\u003cli\u003eWants practical, immediately applicable tools, not just theory.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eFrom service desk analysts to CIOs, and every role in between.\u003c\/p\u003e\u003cp\u003eIf you work with IT services, this book is for you.\u003c\/p\u003e","brand":"Hit Global Publishing","offers":[{"title":"Paperback","offer_id":47593917284503,"sku":"9781068467523","price":1029.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781068467523.webp?v=1774983939","url":"https:\/\/atlanticbooks.com\/products\/humanising-it-tm-the-experience-distortion-of-it-service-management-9781068467523","provider":"Atlantic Books","version":"1.0","type":"link"}