{"product_id":"i-matched-your-effort-customer-service-edition-what-customers-say-what-we-wish-we-could-say-9798248525669","title":"I Matched Your Effort: Customer Service Edition: What Customers Say. What We Wish We Could Say.","description":"\u003cp\u003e • Author(s): Graphics Craig\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eCustomer service: where patience is mandatory and sarcasm is internal.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIf you've ever worked in retail, hospitality, tech support, call centers, online chat, or any job that involves \"just one quick question,\" you already understand.\u003c\/p\u003e\u003cp\u003eThis book captures the painfully accurate, professionally restrained conversations between customers and the people trying very hard not to lose their jobs.\u003c\/p\u003e\u003cp\u003eEach entry follows a simple format: \u003c\/p\u003e\u003cp\u003e\u003cb\u003eThem: \u003c\/b\u003e The customer, confidently explaining the situation.\u003cbr\u003e\u003cb\u003eYou: \u003c\/b\u003e The response you wish you could say - but absolutely cannot.\u003c\/p\u003e\u003cp\u003eInside you'll find 100 hilariously relatable exchanges covering: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\u003cp\u003eRetail counter confrontations\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eRestaurant and hospitality chaos\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eTech support misunderstandings\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eCall center escalations\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eOnline chat \"I didn't get the email\" moments\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eAnd the classic \"I want to speak to a manager\" energy\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003ePerfect for: \u003cbr\u003eRetail workers\u003cbr\u003eHospitality staff\u003cbr\u003eCustomer service reps\u003cbr\u003eCall centre agents\u003cbr\u003eTech support teams\u003cbr\u003eAnyone who has ever muted a call to sigh\u003c\/p\u003e\u003cp\u003eThis is the ideal funny gift for coworkers, friends, managers, or anyone who survives daily human interaction with a name badge and a forced smile.\u003c\/p\u003e\u003cp\u003eBecause sometimes the only thing you can control...\u003cbr\u003eis matching the effort.\u003c\/p\u003e","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":47569558929559,"sku":"9798248525669","price":869.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798248525669.webp?v=1774878086","url":"https:\/\/atlanticbooks.com\/products\/i-matched-your-effort-customer-service-edition-what-customers-say-what-we-wish-we-could-say-9798248525669","provider":"Atlantic Books","version":"1.0","type":"link"}