{"product_id":"internal-service-quality-and-sustainable-human-resources-management-9786209411519","title":"Internal service quality and sustainable human resources management","description":"\u003cp\u003e • Author(s): Angelina Tschische\u003cbr\u003e • Publisher: Our Knowledge Publishing\u003cbr\u003e • Publisher Imprint: Our Knowledge Publishing\u003cbr\u003e • BISAC: General\u003c\/p\u003e\u003cp\u003eStaff are highly valued in the service-intensive hotel industry. It is therefore necessary to address the ever-growing challenge of staff shortages in this sector! In this context, can internal service quality be a success factor for small and medium-sized hotel businesses? How do customer and employee satisfaction influence each other and what effects does this have on internal and, subsequently, external service quality?\u003c\/p\u003e","brand":"Our Knowledge Publishing","offers":[{"title":"Paperback","offer_id":46860788105367,"sku":"9786209411519","price":4813.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9786209411519.webp?v=1769958611","url":"https:\/\/atlanticbooks.com\/products\/internal-service-quality-and-sustainable-human-resources-management-9786209411519","provider":"Atlantic Books","version":"1.0","type":"link"}