{"product_id":"it-service-management-iso-iec-20000-1-2018-introduction-and-implementation-guide-9789401807012","title":"It Service Management: Iso\/Iec 20000-1:2018 - Introduction and Implementation Guide","description":"\u003cp\u003e • Author(s): Van Haren Publishing\u003cbr\u003e • Publisher: Van Haren Publishing\u003cbr\u003e • Publisher Imprint: Van Haren Publishing\u003cbr\u003e • BISAC: Corporate Governance\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e'The revised standard for Service Management, ISO\/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services. This book introduces the ISO\/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO\/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.\u003c\/p\u003e","brand":"Van Haren Publishing","offers":[{"title":"Paperback","offer_id":45030517801111,"sku":"9789401807012","price":2289.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9789401807012.webp?v=1769205812","url":"https:\/\/atlanticbooks.com\/products\/it-service-management-iso-iec-20000-1-2018-introduction-and-implementation-guide-9789401807012","provider":"Atlantic Books","version":"1.0","type":"link"}