{"product_id":"it-services-contracts-key-elements-a-practical-guide-to-scope-slas-risk-in-modern-it-service-agreements-9798274099257","title":"It Services Contracts - Key Elements: A practical guide to scope SLAs \u0026 risk in modern IT service agreements","description":"\u003cp\u003e • Author(s): Paul Neuman\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Legal Writing\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eIT service deals are won or lost on three things that are simple to understand and hard to sustain over time\u003c\/b\u003e: \u003ci\u003ea clear scope\u003c\/i\u003e, \u003ci\u003emeasurable service levels\u003c\/i\u003e, and \u003ci\u003erisk management \u003c\/i\u003ethat stands up to facts. This book turns those requirements into clauses you can use today.\u003c\/p\u003e\u003cp\u003eWhat you will find inside?\u003c\/p\u003e\u003col\u003e\n\u003cli\u003e\u003cp\u003eA practical framework to define scope, set SLA and SLO, separate commitments from targets, and link each metric to verifiable evidence.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eChapters that make a difference in delivery: governance, change control, service credits and penalties, improvement plans, transition and exit, subcontractors and fourth parties, audit and insurance.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eModern managed services and cloud topics: FinOps, multi-cloud governance, AI and automation clauses, data residency and cross-border transfers, sector overlays.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eTables, drafting models, and checklists that help you move from intent to evidence without unnecessary jargon.\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eWho this book is for?\u003cbr\u003eProcurement leaders and commercial lawyers who want enforceable and balanced agreements. Sales leaders, account managers, and bid teams who must win cleanly and deliver what they promise. Service managers, CSMs, and project leaders who steer performance day to day. Executives in SMEs, mid-market and large enterprises who want to secure value over time.\u003c\/p\u003e\u003cp\u003eWhat you will be able to do after reading?\u003c\/p\u003e\u003col\u003e\n\u003cli\u003e\u003cp\u003eFrame an RFP, an MSA, and SOWs with field-tested clauses.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eTurn SLAs into steering mechanisms for credits and penalties that shape behavior rather than simply punish it.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eNegotiate transition, reversibility, and exit without blocking innovation or risking continuity.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eManage subcontracting and the chain of responsibility with clear, auditable, and insured obligations.\u003c\/p\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cp\u003eIntegrate cost, capacity, and quality into governance that works from the executive committee down to the run.\u003c\/p\u003e\u003c\/li\u003e\n\u003c\/ol\u003e\u003cp\u003eWhy this book now?\u003cbr\u003eCost pressure, generative AI, cloud adoption, and compliance are redrawing responsibilities. Contracts that last are the ones that make performance observable, track decisions, and plan the exit from day one. This guide gives you the words, the mechanisms, and the reference points to get there. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003ci\u003e\u003cb\u003eAbout the author\u003c\/b\u003e\u003c\/i\u003e\u003cbr\u003ePaul Neuman is a Sales Leader and practitioner of IT services with more than twenty five years of experience. He has signed more than two hundred contracts across multiple industries and customer segments in Switzerland, France, and Belgium. Educated in engineering at EPITA and in business at INSEAD, he helps sales and delivery teams connect promises, metrics, and proof with a results-driven approach.\u003cp\u003e\u003c\/p\u003e","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":47779045572759,"sku":"9798274099257","price":2613.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798274099257.webp?v=1778033029","url":"https:\/\/atlanticbooks.com\/products\/it-services-contracts-key-elements-a-practical-guide-to-scope-slas-risk-in-modern-it-service-agreements-9798274099257","provider":"Atlantic Books","version":"1.0","type":"link"}