{"product_id":"itil-r-2011-the-story-continues-learn-itil-r-2011-with-lots-of-examples-and-real-life-scenarios-9789388176736","title":"ITIL(R) 2011 The Story Continues: Learn ITIL(R) 2011 with lots of examples and real-life scenarios","description":"\u003cp\u003e • Author(s): Pratul Sharma\u003cbr\u003e • Publisher: BPB Publications\u003cbr\u003e • Publisher Imprint: BPB Publications\u003cbr\u003e • Subject: Computer Science and Information Technology\u003cbr\u003e • BISAC: Information Technology\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe Complete Beginners' Guide to ITIL \u003c\/b\u003e\u003cbr\u003e\u003cbr\u003e \u003cb\u003eKey Features\u003c\/b\u003e\u003c\/p\u003e\u003cli\u003eExplains ITIL service strategy and guiding principles \u003c\/li\u003e\u003cli\u003eCovers all ITIL processes, roles, and functions \u003c\/li\u003e\u003cli\u003eDescribes the ITIL service lifecycle and standards for service design and development \u003c\/li\u003e\u003cli\u003eAn explanation is given in untraditional Layman's language, with easy to follow examples\u003c\/li\u003e\u003cli\u003e Explores issues of creating and maintaining value for clients through monitoring\u003c\/li\u003e \u003cbr\u003e\u003cb\u003eDescription\u003c\/b\u003e\u003cbr\u003e Dr Pratul Sharma's exposure to working Industry movers, good practices of IT Service Management and Project Management has enabled him to work closest to the minds of knowledge workers of today's Industry. This book is a collection of Dr. Pratul Sharma's real-life examples explaining the concepts of IT Service Management and ITIL which have proven to be the most important aspects of the learning journey of service industry professionals. The examples quoted herein are from the author own experience. The book also provides some entering questions which may be pondered during client discussions or job interviews.\u003cbr\u003e\u003cbr\u003e\u003cb\u003eWhat You Will Learn\u003c\/b\u003e\u003cbr\u003e\u003cli\u003eService Strategy \u0026amp; Design, Service Transition \u0026amp; Service Operation \u003c\/li\u003e\u003cli\u003eContinual Service Improvement \u003c\/li\u003e\u003cli\u003eService Operation Functions \u003c\/li\u003e\u003cli\u003eITIL(R) 2011 Update \u003c\/li\u003e\u003cbr\u003e\u003cb\u003eWho This Book is For\u003c\/b\u003e\u003cbr\u003eThis book is a humble attempt to support the endeavour, where an effort has been made to make the knowledge simple and easy to understand even to the professionals who are not IT literate. Even a banker could read the manuscript of the book and easily understand the good practices of IT Service Management described therein. This book will help the readers to understand the relatively new discipline called IT Service Management better. \u003cp\u003e\u003c\/p\u003e\u003cb\u003eTable of Contents\u003c\/b\u003e\u003cbr\u003e 1. The ITIL(R) Story\u003cbr\u003e2. Concepts\u003cbr\u003e3. The Story Continues -ITIL(R) V 3.0\u003cbr\u003e4. Service Strategy\u003cbr\u003e5. Service Design\u003cbr\u003e6. Service Transition \u0026amp; Service Operation\u003cbr\u003e7. Continual Service Improvement\u003cbr\u003e8. Service Operation Functions\u003cbr\u003e9. ITIL(R) 2011 Update\u003cbr\u003e10. Few Important Questions to discuss\u003cbr\u003e11. The ITIL(R) Story Summary\u003cbr\u003e12. Abbreviations\u003cbr\u003e\u003cbr\u003e\u003cb\u003eAbout the Author\u003c\/b\u003e\u003cbr\u003e Dr Pratul Sharma has been working as an International Trainer, Mentor, Coach \u0026amp; Consultant for past many years after having a successful career in the Industry contributing in all important functions of Global Business Organizations (i.e. sales, presales, delivery, support and consulting etc) during his professional career of more than 2 decades. \u003cbr\u003e\u003cbr\u003e\u003cb\u003eHis Linkedin: \u003c\/b\u003e linkedin.com\/in\/drpratulsharma\u003cbr\u003e\u003cb\u003eHis Website: \u003c\/b\u003e vedangsoftware.com vedangjyotish.com","brand":"BPB Publications","offers":[{"title":"Paperback","offer_id":47605310685335,"sku":"9789388176736","price":318.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9789388176736.webp?v=1775025763","url":"https:\/\/atlanticbooks.com\/products\/itil-r-2011-the-story-continues-learn-itil-r-2011-with-lots-of-examples-and-real-life-scenarios-9789388176736","provider":"Atlantic Books","version":"1.0","type":"link"}