{"product_id":"learn-microsoft-dynamics-365-customer-service-building-stronger-relationships-through-better-service-9798301717956","title":"Learn Microsoft Dynamics 365 Customer Service: Building Stronger Relationships Through Better Service","description":"\u003cp\u003e • Author(s): Infowave Mrv\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Information Management\u003c\/p\u003e\u003cp\u003e\u003cb\u003eLearn Microsoft Dynamics 365 Customer Service\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cb\u003eBuilding Stronger \u003c\/b\u003e\u003cb\u003eRelationships Through Better Service\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003eA comprehensive guide designed to empower business users, customer service professionals, and managers to excel in their careers. This book covers everything from mastering core features like case management and SLAs to leveraging AI-driven tools, Power BI analytics, and omnichannel strategies.\u003cp\u003ePacked with insights and examples, it equips readers to enhance customer experiences, streamline operations, and excel in a competitive market.\u003c\/p\u003eElevate your expertise, drive organizational success, and become a leader in modern customer service with this essential resource \u003cp\u003e\u003c\/p\u003e\u003cb\u003eContents at a Glance\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003ePart 1: Introduction to Microsoft Dynamics 365 Customer Service\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e1. Understanding Customer Service in the Digital Age\u003c\/b\u003e\u003cbr\u003eExplore the evolution of customer service and the role of technology in transforming relationships. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e2. What is Microsoft Dynamics 365 Customer Service?\u003c\/b\u003e\u003cbr\u003eOverview of the platform, its purpose, and how it supports customer-centric organizations. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e3. The Benefits of Using Dynamics 365 for Customer Service\u003c\/b\u003e\u003cbr\u003eKey advantages, including improved efficiency, personalized service, and enhanced analytics. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e4. Getting Started with Dynamics 365 Customer Service\u003c\/b\u003e\u003cbr\u003eBasic setup, licensing, and an introduction to the Dynamics 365 ecosystem. \u003cp\u003e\u003c\/p\u003e\u003cb\u003ePart 2: Core Features and Functionalities\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e5. The Customer Service Hub: A Deep Dive\u003c\/b\u003e\u003cbr\u003eNavigating the Customer Service Hub and understanding its capabilities. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e6. Case Management Essentials\u003c\/b\u003e\u003cbr\u003eCreating, managing, and resolving cases for effective issue tracking. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e7. Service Level Agreements (SLAs) and Entitlements\u003c\/b\u003e\u003cbr\u003eSetting up and monitoring SLAs to ensure consistent customer service delivery. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e8. Knowledge Management in Dynamics 365\u003c\/b\u003e\u003cbr\u003eLeveraging the knowledge base to empower agents and provide self-service options. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e9. Queues and Routing Rules\u003c\/b\u003e\u003cbr\u003eAutomating case assignment and ensuring efficient workload distribution. \u003cp\u003e\u003c\/p\u003e\u003cb\u003ePart 3: Enhancing Customer Interactions\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e10.Omnichannel Capabilities in Dynamics 365\u003c\/b\u003e\u003cbr\u003eIntegrating chat, email, phone, and social media for seamless interactions. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e11. Customer Insights and Personalization\u003c\/b\u003e\u003cbr\u003eUsing customer data to deliver tailored experiences and build loyalty. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e12. Voice of the Customer Surveys\u003c\/b\u003e\u003cbr\u003eGathering feedback to improve service quality and customer satisfaction. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e13. Portals and Self-Service Options\u003c\/b\u003e\u003cbr\u003eEmpowering customers through self-service portals and community forums. \u003cp\u003e\u003c\/p\u003e\u003cb\u003ePart 4: Advanced Tools and Automation\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e14. AI-Driven Capabilities: Chatbots and Virtual Agents\u003c\/b\u003e\u003cbr\u003eImplementing AI to enhance efficiency and provide instant support. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e15. Automation with Power Automate\u003c\/b\u003e\u003cbr\u003eStreamlining processes and reducing manual tasks with workflow automation. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e16. Integrating Dynamics 365 with Other Tools\u003c\/b\u003e\u003cbr\u003eConnecting Dynamics 365 to ERP systems, Office 365, and third-party applications. \u003cp\u003e\u003c\/p\u003e\u003cb\u003ePart 5: Reporting and Analytics\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e17. Building and Utilizing Dashboards\u003c\/b\u003e\u003cbr\u003eCreating real-time dashboards for monitoring performance metrics. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e18. Analytics and Insights with Power BI\u003c\/b\u003e\u003cbr\u003eAdvanced reporting techniques for deeper insights into customer service operations. \u003cp\u003e\u003c\/p\u003e\u003cb\u003ePart 6: Best Practices and Future Trends\u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e19. Best Practices for Implementing Dynamics 365 Customer Service\u003c\/b\u003e\u003cbr\u003eTips for successful implementation, including change management and training. \u003cp\u003e\u003c\/p\u003e\u003cb\u003e20. Future Trends in Customer Service Technology\u003c\/b\u003e\u003cbr\u003eExploring the role of AI, IoT, and predictive analytics in shaping the future of customer service.","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":45554799050903,"sku":"9798301717956","price":2623.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798301717956.webp?v=1768588974","url":"https:\/\/atlanticbooks.com\/products\/learn-microsoft-dynamics-365-customer-service-building-stronger-relationships-through-better-service-9798301717956","provider":"Atlantic Books","version":"1.0","type":"link"}