{"product_id":"learn-sap-crm-service-configuration-9798387441592","title":"Learn SAP CRM Service Configuration","description":"\u003cp\u003e • Author(s): Innoware Pjp\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: General\u003c\/p\u003e\u003cp\u003e\u003cb\u003eLearn SAP CRM Service Configuration\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eMastering SAP CRM Service Configuration: A Comprehensive Guide to Optimizing Your Customer Service Processes \u003cp\u003e\u003c\/p\u003e\u003cb\u003eThe book covers the following: \u003c\/b\u003e \u003cp\u003e\u003c\/p\u003e\u003cb\u003e1 Introduction to SAP CRM Service Configuration\u003c\/b\u003e\u003cbr\u003e1.1 Overview of SAP CRM and its role in customer relationship management\u003cbr\u003e1.2 Benefits of using SAP CRM Service\u003cbr\u003e1.3 Key components of SAP CRM Service \u003cp\u003e\u003c\/p\u003e\u003cb\u003e2 Understanding the SAP CRM Service Organizational Structure\u003c\/b\u003e\u003cbr\u003e2.1 Organizational units in SAP CRM Service\u003cbr\u003e2.2 Business partners and their roles in SAP CRM Service\u003cbr\u003e2.3 Relationships between organizational units and business partners \u003cp\u003e\u003c\/p\u003e\u003cb\u003e3 Service Products and Categories\u003c\/b\u003e\u003cbr\u003e3.1 Configuring service products\u003cbr\u003e3.2 Service product hierarchies\u003cbr\u003e3.3 Service categories and their role in CRM Service \u003cp\u003e\u003c\/p\u003e\u003cb\u003e4 Service Contracts and Agreements\u003c\/b\u003e\u003cbr\u003e4.1 Types of service contracts\u003cbr\u003e4.2 Creating and managing service contracts\u003cbr\u003e4.3 Service level agreements and their importance in CRM Service \u003cp\u003e\u003c\/p\u003e\u003cb\u003e5 Service Order Management\u003c\/b\u003e\u003cbr\u003e5.1 Overview of service order processing\u003cbr\u003e5.2 Configuring service order types\u003cbr\u003e5.3 Creating and managing service orders \u003cp\u003e\u003c\/p\u003e\u003cb\u003e6 Service Quotations and Confirmations\u003c\/b\u003e\u003cbr\u003e6.1 Creating and managing service quotations\u003cbr\u003e6.2 Configuring service confirmation types\u003cbr\u003e6.3 Service confirmations and their role in CRM Service \u003cp\u003e\u003c\/p\u003e\u003cb\u003e7 Resource Planning and Scheduling\u003c\/b\u003e\u003cbr\u003e7.1 Resource planning concepts in SAP CRM Service\u003cbr\u003e7.2 Configuring resource planning and scheduling settings\u003cbr\u003e7.3 Allocating and managing resources for service orders \u003cp\u003e\u003c\/p\u003e\u003cb\u003e8 Service Billing and Invoicing\u003c\/b\u003e\u003cbr\u003e8.1 Overview of service billing and invoicing in SAP CRM Service\u003cbr\u003e8.2 Configuring billing and invoicing settings\u003cbr\u003e8.3 Creating and managing service invoices \u003cp\u003e\u003c\/p\u003e\u003cb\u003e9 Service Analytics and Reporting\u003c\/b\u003e\u003cbr\u003e9.1 Importance of analytics and reporting in CRM Service\u003cbr\u003e9.2 Configuring CRM Service analytics and reports\u003cbr\u003e9.3 Analyzing service performance using SAP CRM Service reports \u003cp\u003e\u003c\/p\u003e\u003cb\u003e10 Integrating SAP CRM Service with Other SAP Modules\u003c\/b\u003e\u003cbr\u003e10.1 Integration with SAP ERP\u003cbr\u003e10.2 Integration with SAP SCM\u003cbr\u003e10.3 Integration with SAP HCM \u003cp\u003e\u003c\/p\u003e\u003cb\u003e11 Advanced Topics in SAP CRM Service Configuration\u003c\/b\u003e\u003cbr\u003e11.1 Service case management\u003cbr\u003e11.2 Customer interaction center (CIC) configuration\u003cbr\u003e11.3 Service ticket management \u003cp\u003e\u003c\/p\u003e\u003cb\u003e12 Best Practices and Tips for SAP CRM Service Configuration\u003c\/b\u003e\u003cbr\u003e12.1 Optimizing service processes\u003cbr\u003e12.2 Streamlining service operations\u003cbr\u003e12.3 Maintaining efficient CRM Service system performance","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":45537256669335,"sku":"9798387441592","price":16625.0,"currency_code":"INR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798387441592.webp?v=1768590979","url":"https:\/\/atlanticbooks.com\/products\/learn-sap-crm-service-configuration-9798387441592","provider":"Atlantic Books","version":"1.0","type":"link"}