{"product_id":"library-security-better-communication-safer-facilities-9780838913307","title":"Library Security: Better Communication, Safer Facilities","description":"\u003cp\u003e • Author(s): Steve Albrecht\u003cbr\u003e • Publisher: ALA Editions\u003cbr\u003e • Publisher Imprint: ALA Editions\u003cbr\u003e • BISAC: Library \u0026amp; Information Science - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. In this book he addresses security issues important to all libraries, including \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and more \u003c\/li\u003e\n\u003cli\u003e The elements of an effective Code of Conduct and how to enforce it \u003c\/li\u003e\n\u003cli\u003e Tips on how to manage internet usage to minimize potential problems \u003c\/li\u003e\n\u003cli\u003e How to align with patrons and use language that defuses the conflict \u003c\/li\u003e\n\u003cli\u003e Forming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resources \u003c\/li\u003e\n\u003cli\u003e How to know when it's time to call the police, plus ideas for increasing law enforcement support \u003c\/li\u003e\n\u003cli\u003e Ways to make the library more secure through changes to facilities \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Atlantic Books","offers":[{"title":"Paperback","offer_id":46507058823319,"sku":"9780838913307","price":6299.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780838913307.webp?v=1769198041","url":"https:\/\/atlanticbooks.com\/products\/library-security-better-communication-safer-facilities-9780838913307","provider":"Atlantic Books","version":"1.0","type":"link"}