{"product_id":"machine-design-data-handbook-9788120352575","title":"Machine Design Data Handbook","description":"\u003cp\u003e • Author(s): Soman K.\u003cbr\u003e • Publisher: PHI Learning Pvt Ltd\u003cbr\u003e • Publisher Imprint: PHI Learning Pvt Ltd\u003cbr\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe book, in its new edition, continues to present the fundamental concepts of Business Process Outsourcing (BPO) and its applications in Indian industry. Divided into 19 chapters, the book offers a strategic framework for BPO management which is crucial for creating competitive advantage for a business enterprise. \u003c\/p\u003e \u003cp\u003eIn the \u003cb\u003eSecond Edition\u003c\/b\u003e, three new chapters on BPO Analytics, Outsourcing in Cloud Environment and BPO Transformation Strategy and an appendix on Sample Contract-Outsourcing Services have been introduced. Further, the book has been enriched with latest updates in the form of tables and exhibits in almost all the chapters. Chapter-end questions help in easy comprehension of the underlying principles. \u003c\/p\u003e \u003cp\u003eThis book is designed for BBA, MBA, PGDM students, students of BPO training school and executives working in BPO sector.\u003c\/p\u003e \u003cb\u003eNEW TO THE SECOND EDITION\u003c\/b\u003e\u003cbr\u003e Strategic, tactical, control and operational aspects of BPO administration. \u003cbr\u003e BPO business models in operations.\u003cbr\u003e Regulatory and legal framework of BPO industry.\u003cbr\u003e Terms, conditions, responsibilities and obligations involved in the BPO contract and service level agreement. \u003cbr\u003e Service issues regarding supplier selection and process quality. \u003cbr\u003e Criteria for performance evaluation of service provider.\u003cbr\u003e Challenges involving upward shift in service value chain as well as human resource management.\u003cbr\u003e Concepts are supported with live illustrations.","brand":"PHI Learning Pvt Ltd","offers":[{"title":"Paperback","offer_id":45313788543127,"sku":"9788120352575","price":521.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9788120352575.webp?v=1769288369","url":"https:\/\/atlanticbooks.com\/products\/machine-design-data-handbook-9788120352575","provider":"Atlantic Books","version":"1.0","type":"link"}