{"product_id":"making-customer-satisfaction-happen-9780412786303","title":"Making Customer Satisfaction Happen","description":"\u003cp\u003e • Author(s): R. M. McNealy\u003cbr\u003e • Publisher: Springer\u003cbr\u003e • Publisher Imprint: Springer\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003eThis book provides the focus for an organisation's Total Quality Management process; the achievement of  world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.\u003c\/p\u003e","brand":"Springer","offers":[{"title":"Paperback","offer_id":47614809145495,"sku":"9780412786303","price":11220.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780412786303.webp?v=1775096583","url":"https:\/\/atlanticbooks.com\/products\/making-customer-satisfaction-happen-9780412786303","provider":"Atlantic Books","version":"1.0","type":"link"}