{"product_id":"message-not-received-why-business-communication-is-broken-and-how-to-fix-it-9781119017035","title":"Message Not Received: Why Business Communication Is Broken and How to Fix It","description":"\u003cp\u003e • Author(s): Phil Simon\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e • BISAC: Business Communication - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom the Inside Flap\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eGeorge Bernard Shaw once famously said, \"The single biggest problem in communication is the illusion that it has taken place.\" \u003c\/p\u003e\u003cp\u003eAlthough he died in 1950, Shaw's words live on, especially in the business world. Far too many executives, salespeople, consultants, and even rank#45;and-file employees suck at communicating. Some think that they're speaking and writing effectively when they drop ostensibly sophisticated terms like \u003ci\u003eparadigm shift, synergy, net-net, form factor, \u003c\/i\u003e and \u003ci\u003eoptics\u003c\/i\u003e. Others think that they're being clever. \u003c\/p\u003e\u003cp\u003eNo doubt that you know the type. (Maybe you're even one of them and don't realize it.) These are the folks who regularly rely upon obscure acronyms, technobabble, jargon, and buzzwords when plain English would suffice just fine. They constantly invent new tech-laden words, bastardize others, and turn nouns into verbs. They ignore their audiences, oblivious to the context of their words. In other words, they talk without speaking. \u003c\/p\u003e\u003cp\u003eIf bad business communication is a disease, then the prevalence of hackneyed and utterly meaningless terms is just one of its major symptoms. Aside from using confusing language, many corporate folks depend almost exclusively on a single communications vehicle: e-mail. In the process, they actively resist new, powerful, and truly collaborative tools specifically designed to make people work and communicate better. \u003c\/p\u003e\u003cp\u003eWhat's the net effect of this near-pervasive failure to effectively communicate while at work? The precise monetary figure is impossible to accurately quantify. At the same time, though, it cannot be overstated. At a minimum, communication breakdowns are directly responsible for myriad inefficiencies, duplicate efforts, ineffectual campaigns, project failures, largely avoidable gaffes, internal political squabbles, and forgone business opportunities. \u003c\/p\u003e\u003cp\u003eIf that seems a bit lofty and abstract, think about how many misunderstandings could have been averted at your organization if two colleagues had simply engaged in a five-minute in-person conversation, or videoconference over Skype. Ask yourself how many technical problems could have been solved with a quick phone call and a simple screen-sharing session. \u003c\/p\u003e\u003cp\u003eFortunately, business communication need not suffer from antiquated tools and a commensurate mind-set. In \u003ci\u003eMessage Not Received\u003c\/i\u003e, award-winning author Phil Simon demonstrates how intelligent professionals and organizations are embracing simpler language and new technologies to communicate in a much more straightforward and effective manner. No theoretical text, Simon takes us on a journey, stopping at progressive companies like Klick Health, Sidecar, and PR 20\/20 along the way. \u003c\/p\u003e\u003cp\u003e\u003ci\u003eMessage Not Received\u003c\/i\u003e examines how we communicate, use, and often \u003ci\u003emisuse\u003c\/i\u003e language and technology at work. It's high time to re-examine not only what we say while we're on the clock, but how we say it.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Hardcover","offer_id":45150662033559,"sku":"9781119017035","price":2212.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781119017035.webp?v=1769207070","url":"https:\/\/atlanticbooks.com\/products\/message-not-received-why-business-communication-is-broken-and-how-to-fix-it-9781119017035","provider":"Atlantic Books","version":"1.0","type":"link"}