{"product_id":"profit-driven-customer-service-tuning-and-exploiting-a-necessary-function-so-it-multiplies-profit-9781983837258","title":"Profit-Driven Customer Service: Tuning and Exploiting a Necessary Function So It Multiplies Profit","description":"\u003cp\u003e • Author(s): Randy MacLean\u003cbr\u003e • Publisher: Createspace Independent Publishing Platform\u003cbr\u003e • Publisher Imprint: Createspace Independent Publishing Platform\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eCustomer service is not only an important function for every company, it can be a powerful tool to drive cash-flow, profits and growth.And not just for the obvious reasons.In this book, Randy MacLean shows how a sophisticated approach to the structure and deployment of a two-tier customer service capability can significantly accelerate a company's growth and market share, and multiply profit rates.The new approach supports and magnifies the unseen profit dynamics that drive the economics of every business. The result of a decade of advanced analytical work and insights from the world's most profitable companies, this surprising approach can put any company into a leadership position while delivering world-class customer service.The book features an inventory of policies and techniques every executive will want when they're planning, training and implementing a world-class concierge customer service group.\u003c\/p\u003e","brand":"Createspace Independent Publishing Platform","offers":[{"title":"Paperback","offer_id":45533826547863,"sku":"9781983837258","price":4165.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781983837258.webp?v=1767112017","url":"https:\/\/atlanticbooks.com\/products\/profit-driven-customer-service-tuning-and-exploiting-a-necessary-function-so-it-multiplies-profit-9781983837258","provider":"Atlantic Books","version":"1.0","type":"link"}