{"product_id":"r-e-a-c-t-before-youre-f-ked-a-zero-bs-guide-to-customer-retention-9798297520684","title":"R.E.A.C.T Before You're F**ked: A Zero BS Guide to Customer Retention","description":"\u003cp\u003e • Author(s): Adam Baker\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eTired of losing sleep over customer churn? This isn't another corporate manual filled with buzzwords and fluff.\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eEvery night, business leaders wake up in cold sweats, haunted by the churn monster gobbling up their valuable customers. If that's you, this book is your weapon against the nightmare.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eR.E.A.C.T. Or You're F**ked\u003c\/b\u003e cuts through the BS to deliver a brutally honest, no-nonsense framework for customer retention that actually works. Author Adam Baker doesn't sugarcoat the truth: most customer churn is your fault, not theirs.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eThe R.E.A.C.T. Framework: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eRealise\u003c\/b\u003e their value (promptly)\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eElevate\u003c\/b\u003e their experience\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAnticipate\u003c\/b\u003e and adapt\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eContinuously\u003c\/b\u003e deliver value\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eTrack\u003c\/b\u003e behaviours and measure success\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eThis isn't about damage control or last-minute saves. It's about building relationships so valuable that customers can't imagine leaving you. Whether you're in Customer Success, sales, leadership, or just someone who gives a damn about retention, this proactive methodology will transform how you think about customer relationships.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWhat you'll get: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eA step-by-step system to eliminate preventable churn\u003c\/li\u003e\n\u003cli\u003eReal-world strategies that don't require expensive tools or massive teams\u003c\/li\u003e\n\u003cli\u003eThe uncomfortable truths about why customers really leave\u003c\/li\u003e\n\u003cli\u003ePractical playbooks you can implement immediately\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003cb\u003eWho this is for: \u003c\/b\u003e Anyone who gives a shit about customer retention.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWarning: \u003c\/b\u003e Don't read this if you're feeling defensive about your current approach. This book pulls no punches and will challenge everything you think you know about customer success.\u003c\/p\u003e\u003cp\u003eStop reacting to churn. Start preventing it. Your customers' success is your success - and this book shows you exactly how to make both inevitable.\u003c\/p\u003e\u003cp\u003eSweet dreams await.\u003c\/p\u003e","brand":"Atlantic Books","offers":[{"title":"Paperback","offer_id":46333773054103,"sku":"9798297520684","price":2074.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798297520684.webp?v=1768670482","url":"https:\/\/atlanticbooks.com\/products\/r-e-a-c-t-before-youre-f-ked-a-zero-bs-guide-to-customer-retention-9798297520684","provider":"Atlantic Books","version":"1.0","type":"link"}