{"product_id":"raise-the-standard-what-luxury-hospitality-teaches-every-leader-about-people-culture-and-excellence-9798995753919","title":"Raise the Standard: What Luxury Hospitality Teaches Every Leader About People, Culture, and Excellence","description":"\u003cp\u003e • Author(s): Igor Bornosus\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Leadership\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eWhat if the most powerful leadership lessons in the world were hiding in plain sight - in the lobbies, dining rooms, and back-of-house operations of the world's finest hotels?\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eIn \u003ci\u003eRaise the Standard\u003c\/i\u003e, Igor Bornosus draws on fifteen years of experience leading teams across The Ritz-Carlton properties in Asia and the United States, The Peninsula Hong Kong, and some of the most demanding luxury environments on earth. What emerges is not a hospitality book. It is a leadership book - one that happens to be set in the most unforgiving proving ground for human excellence that exists.\u003c\/p\u003e\u003cp\u003eLuxury hospitality operates on a simple, ruthless premise: every guest interaction either builds trust or destroys it. There is no neutral. Leaders in this world learn fast that culture is not a values poster on a wall. Anticipation is not a nice-to-have. And how you handle failure defines your team far more than how you perform on a good day.\u003c\/p\u003e\u003cp\u003eThese are not lessons that stay behind the hotel door.\u003c\/p\u003e\u003cp\u003e\u003cb\u003eInside these pages, you will find: \u003c\/b\u003e\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eWhy anticipation - not reaction - is the defining discipline of elite leadership\u003c\/li\u003e\n\u003cli\u003eHow the finest organizations build cultures that perform without being watched\u003c\/li\u003e\n\u003cli\u003eWhat genuine care looks like as a management philosophy, and why it outperforms every incentive structure ever designed\u003c\/li\u003e\n\u003cli\u003eThe real mechanics of service recovery - and why a handled failure creates more loyalty than a flawless experience\u003c\/li\u003e\n\u003cli\u003eHow cultural intelligence becomes a competitive advantage in any team, in any industry\u003c\/li\u003e\n\u003cli\u003eWhat it means to lead people who take pride in their work - and how to become the kind of leader who earns that\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWhether you lead a hotel or a hospital, a restaurant or a retail operation, a startup or a Fortune 500 team - the standard your organization keeps is a direct reflection of the standard you set. This book is about raising it.\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eThe standard is not a ceiling. It is a floor.\u003c\/i\u003e\u003c\/b\u003e\u003c\/p\u003e","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":47882607657111,"sku":"9798995753919","price":1433.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798995753919.webp?v=1781096207","url":"https:\/\/atlanticbooks.com\/products\/raise-the-standard-what-luxury-hospitality-teaches-every-leader-about-people-culture-and-excellence-9798995753919","provider":"Atlantic Books","version":"1.0","type":"link"}