{"product_id":"service-automation-in-the-public-sector-concepts-empirical-examples-and-challenges-9783030926465","title":"Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges","description":"\u003cp\u003e • Author(s): Gustaf Juell-Skielse\u003cbr\u003e • Publisher: Springer\u003cbr\u003e • Publisher Imprint: Springer\u003cbr\u003e • BISAC: Information Management\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom the Back Cover\u003c\/b\u003e\u003cbr\u003eThis edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research.\u003c\/p\u003e\u003cp\u003eFollowing a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.\u003c\/p\u003e","brand":"Springer","offers":[{"title":"Paperback","offer_id":45279726239895,"sku":"9783030926465","price":11752.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9783030926465.webp?v=1769294380","url":"https:\/\/atlanticbooks.com\/products\/service-automation-in-the-public-sector-concepts-empirical-examples-and-challenges-9783030926465","provider":"Atlantic Books","version":"1.0","type":"link"}