{"product_id":"service-concepts-for-management-a-practical-approach-9781532035937","title":"Service Concepts for Management: A Practical Approach","description":"\u003cp\u003e • Author(s): Harry Katzan Jr\u003cbr\u003e • Publisher: iUniverse\u003cbr\u003e • Publisher Imprint: iUniverse\u003cbr\u003e • BISAC: Industries - Service\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf you want to have the competitive edge in your personal and professional life, then it's imperative to understand the subject of service. Service in itself can be described as a client\/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, the two concepts constitute the subject of service.\u003c\/p\u003e\u003cp\u003eHarry Katzan, Jr., director of the Service Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service concepts for persons in business, education, and government.\u003c\/p\u003e\u003cp\u003eUseful as a textbook and a professional guide, this innovative study contains seven chapters each ending with a comprehensive summary, a list of key words, questions, and additional selected readings. Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as the following: \u003c\/p\u003e\u003cp\u003e Service concepts\u003cbr\u003e Service systems\u003cbr\u003e Information service\u003cbr\u003e Service management\u003cbr\u003e Service business\u003cbr\u003e Service technology\u003c\/p\u003e\u003cp\u003eService has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field, and change how you think and perceive your world with Service Concepts for Management.\u003c\/p\u003e","brand":"iUniverse","offers":[{"title":"Paperback","offer_id":45133092061335,"sku":"9781532035937","price":1038.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781532035937.webp?v=1767102979","url":"https:\/\/atlanticbooks.com\/products\/service-concepts-for-management-a-practical-approach-9781532035937","provider":"Atlantic Books","version":"1.0","type":"link"}