{"product_id":"service-management-in-computing-and-telecommunications-9780890066768","title":"Service Management in Computing and Telecommunications","description":"\u003cp\u003e • Author(s): Richard Hallows\u003cbr\u003e • Publisher: Artech House Publishers\u003cbr\u003e • Publisher Imprint: Artech House Publishers\u003cbr\u003e • BISAC: Telecommunications\u003c\/p\u003e\u003cp\u003eThis work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a service level agreement, methods for understanding the customer's requirements, and the identification of key issues associated with help-desks and customer assistance centres.\u003c\/p\u003e","brand":"Artech House Publishers","offers":[{"title":"Hardcover","offer_id":47614827888791,"sku":"9780890066768","price":8596.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780890066768.webp?v=1775096771","url":"https:\/\/atlanticbooks.com\/products\/service-management-in-computing-and-telecommunications-9780890066768","provider":"Atlantic Books","version":"1.0","type":"link"}