{"product_id":"service-operations-dynamics-managing-in-an-age-of-digitization-disruption-and-discontent-9783319720166","title":"Service Operations Dynamics: Managing in an Age of Digitization, Disruption and Discontent","description":"\u003cp\u003e • Author(s): Henk Akkermans\u003cbr\u003e • Publisher: Springer\u003cbr\u003e • Publisher Imprint: Palgrave Pivot\u003cbr\u003e • BISAC: Production \u0026amp; Operations Management\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFrom the Back Cover\u003c\/b\u003e\u003cbr\u003e\u003c\/p\u003e\u003cp\u003eThis innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.\u003c\/p\u003e","brand":"Springer","offers":[{"title":"Hardcover","offer_id":45276813590679,"sku":"9783319720166","price":3672.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9783319720166.webp?v=1769286719","url":"https:\/\/atlanticbooks.com\/products\/service-operations-dynamics-managing-in-an-age-of-digitization-disruption-and-discontent-9783319720166","provider":"Atlantic Books","version":"1.0","type":"link"}