{"product_id":"service-science-the-foundations-of-service-engineering-and-management-9781118108239","title":"Service Science: The Foundations of Service Engineering and Management","description":"\u003cp\u003e • Author(s): Robin G. Qiu\u003cbr\u003e • Publisher: Wiley\u003cbr\u003e • Publisher Imprint: Wiley\u003cbr\u003e • BISAC: Operations Research\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eFeatures coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003eFeaturing an innovative and holistic approach, Service Science: \u003ci\u003eThe Foundations of Service Engineering and Management\u003c\/i\u003e provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. \u003c\/p\u003e\u003cp\u003eUtilizing a combined theoretical and practical approach to discuss service science, \u003ci\u003eService Science: The Foundations of Service Engineering and Management features:\u003c\/i\u003e  *Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures *Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics *Plentiful examples of service organizations such as education services, global project management networks, and express delivery services *An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science *A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management  \u003c\/p\u003e\u003cp\u003e\u003ci\u003eService Science: The Foundations of Service Engineering and Management\u003c\/i\u003e is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business\/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.\u003c\/p\u003e","brand":"Wiley","offers":[{"title":"Hardcover","offer_id":45204006502551,"sku":"9781118108239","price":9353.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781118108239.webp?v=1769208970","url":"https:\/\/atlanticbooks.com\/products\/service-science-the-foundations-of-service-engineering-and-management-9781118108239","provider":"Atlantic Books","version":"1.0","type":"link"}