{"product_id":"service-with-a-hug-thirty-ways-to-transform-your-customers-experience-and-your-own-9798867779382","title":"Service with a HUG: Thirty Ways to Transform Your Customer's Experience (and Your Own...)","description":"\u003cp\u003e • Author(s): Andy Collett\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003eThe revised, updated and expanded second edition! \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eDelivering outstanding customer service really is common sense. However, that doesn't mean it's always common practice. \u003cp\u003e\u003c\/p\u003eIn this easy-to-read book, Andy Collett sets out three key areas for success (the HUG): \u003cbr\u003eH - Handle Customers Skilfully\u003cbr\u003eU - Understand Customers Emotionally\u003cbr\u003eG - Guide Customers With Integrity. \u003cp\u003e\u003c\/p\u003eThe book promises 'Thirty Ways to Transform Your Customer's Experience (and your own...)'. Each topic is clearly explained and can comfortably be read and understood during a 15-minute coffee break and then put straight into practice. \u003cp\u003e\u003c\/p\u003eThe book also explains the concept of an 'Internal Customer' - colleagues who depend upon each other in order to create a 'wow' experience for the end customer. The same principles of HUG apply in these situations too. \u003cp\u003e\u003c\/p\u003eCustomers want to feel loved. Colleagues also want to feel loved. This book shows you how.","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":45570110193815,"sku":"9798867779382","price":1127.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798867779382.webp?v=1767137200","url":"https:\/\/atlanticbooks.com\/products\/service-with-a-hug-thirty-ways-to-transform-your-customers-experience-and-your-own-9798867779382","provider":"Atlantic Books","version":"1.0","type":"link"}