{"product_id":"serviceology-for-services-5th-international-conference-icserv-2017-vienna-austria-july-12-14-2017-proceedings-9783319612393","title":"Serviceology for Services: 5th International Conference, Icserv 2017, Vienna, Austria, July 12-14, 2017, Proceedings","description":"\u003cp\u003e • Author(s): Yoshinori Hara\u003cbr\u003e • Publisher: Springer\u003cbr\u003e • Publisher Imprint: Springer\u003cbr\u003e • BISAC: Software Development \u0026amp; Engineering - General\u003c\/p\u003e\u003cp\u003eThis book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017.\u003c\/p\u003e\u003cp\u003e The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.\u003c\/p\u003e","brand":"Springer","offers":[{"title":"Paperback","offer_id":45281751007383,"sku":"9783319612393","price":3672.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9783319612393.webp?v=1769300127","url":"https:\/\/atlanticbooks.com\/products\/serviceology-for-services-5th-international-conference-icserv-2017-vienna-austria-july-12-14-2017-proceedings-9783319612393","provider":"Atlantic Books","version":"1.0","type":"link"}