{"product_id":"technical-customer-service-course-the-workbook-for-service-professionals-9781481812191","title":"Technical Customer Service Course: The Workbook for Service Professionals","description":"\u003cp\u003e • Author(s): Scott A. Coulter\u003cbr\u003e • Publisher: Createspace Independent Publishing Platform\u003cbr\u003e • Publisher Imprint: Createspace Independent Publishing Platform\u003cbr\u003e • BISAC: Professional Development\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe Technical Customer Service Course was designed to offer technical service providers a better understanding of the powerful connection between the specialist and the client. More often, technicians overlook the importance of client \u0026amp; customer service, and in todays market, emerging complex technology has forced technical specialist to be more than just a break fix agent. This course will equip individuals, team members, managers and corporate stakeholders with the necessary tools to begin a campaign to: * Build better relationships. * Convert previous customers to repeat clients. * Maintain more clients. * Increase the service value add. * Grow your business through customer service. * Attract and retain better employees and clients\u003c\/p\u003e","brand":"Createspace Independent Publishing Platform","offers":[{"title":"Paperback","offer_id":45507026649239,"sku":"9781481812191","price":2146.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781481812191.webp?v=1767458161","url":"https:\/\/atlanticbooks.com\/products\/technical-customer-service-course-the-workbook-for-service-professionals-9781481812191","provider":"Atlantic Books","version":"1.0","type":"link"}