{"product_id":"the-a-z-of-service-excellence-the-essential-guide-to-becoming-a-customer-service-professional-9780995357204","title":"The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional","description":"\u003cp\u003e • Author(s): Cate Schreck\u003cbr\u003e • Publisher: Lightbulb Training Solutions\u003cbr\u003e • Publisher Imprint: Lightbulb Training Solutions\u003cbr\u003e • BISAC: Customer Relations\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e \u003c\/em\u003e\u003c\/p\u003e \u003cp\u003eEvery business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.\u003c\/p\u003e \u003cp\u003e'The A - Z of Service Excellence' contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to: \u003c\/p\u003e \u003cp\u003e- Communicate respectfully with people from all walks of life\u003c\/p\u003e \u003cp\u003e- Identify and address your own levels of stress\u003c\/p\u003e \u003cp\u003e- Achieve the customer service job of your dreams\u003c\/p\u003e \u003cp\u003e- Refresh a tired customer service approach\u003c\/p\u003e \u003cp\u003e- Apply these skills in any industry\u003c\/p\u003e \u003cp\u003eWhether you are seeking your first customer service role or you've been providing customer service for years (or even decades), this book is for you.\u003c\/p\u003e","brand":"Lightbulb Training Solutions","offers":[{"title":"Paperback","offer_id":45410267660439,"sku":"9780995357204","price":1746.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780995357204.webp?v=1767149616","url":"https:\/\/atlanticbooks.com\/products\/the-a-z-of-service-excellence-the-essential-guide-to-becoming-a-customer-service-professional-9780995357204","provider":"Atlantic Books","version":"1.0","type":"link"}