{"product_id":"the-call-centre-training-handbook-a-complete-guide-to-learning-and-development-in-contact-centres-9780749450885","title":"The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres","description":"\u003cp\u003e • Author(s): John P. Wilson\u003cbr\u003e • Publisher: Kogan Page\u003cbr\u003e • Publisher Imprint: Kogan Page\u003cbr\u003e • BISAC: Training\u003c\/p\u003e\u003cp\u003eThe Call Centre Training Handbook provides line managers, trainers and coaches with practical training and measurement techniques for improving call centre and contact centre performance around the world.\u003c\/p\u003e","brand":"Kogan Page","offers":[{"title":"Hardcover","offer_id":46884569907351,"sku":"9780749450885","price":6411.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780749450885.webp?v=1770243992","url":"https:\/\/atlanticbooks.com\/products\/the-call-centre-training-handbook-a-complete-guide-to-learning-and-development-in-contact-centres-9780749450885","provider":"Atlantic Books","version":"1.0","type":"link"}