{"product_id":"the-customer-experience-of-youth-sports-strategies-to-move-youth-sports-towards-joy-learning-and-community-9798249594077","title":"The Customer Experience of Youth Sports: Strategies to move youth sports towards joy, learning and community","description":"\u003cp\u003e • Author(s): Michelle Mullman\u003cbr\u003e • Publisher: Independently Published\u003cbr\u003e • Publisher Imprint: Independently Published\u003cbr\u003e • BISAC: Children's \u0026amp; Youth Sports\u003c\/p\u003e\u003cp\u003eYouth sports in America is a multi-billion industry fueled by passion, promise, and parents willing to invest billions more in their children's dreams. But somewhere between the sidelines and the scoreboard, something has shifted. \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003ci\u003eThe Customer Experience of Youth Sports\u003c\/i\u003e challenges the way we think about success in youth athletics. This book is not about keeping everyone happy-coaches, players, parents, and organizational leaders. It's about seeing youth sports through a powerful new lens: Customer Experience as a strategic framework for achieving measurable success outcomes. \u003cp\u003e\u003c\/p\u003eEvery stakeholder views the game through a different set of glasses. Parents may value opportunity and advancement. Coaches may prioritize performance and wins. Leaders may focus on sustainability and growth. Players simply want to play. When those perspectives collide, tension follows. The problem isn't the parents. It isn't the coaches. It isn't the players. And it isn't the leaders. \u003cp\u003e\u003c\/p\u003eIt's complicated. \u003cp\u003e\u003c\/p\u003eDrawing from business strategy and corporate performance models, this book offers a practical, leadership-driven approach to realigning youth sports around its true purpose: the development and education of the player. It explores how intrinsic motivations slowly give way to extrinsic pressures, how adult expectations reshape childhood experiences, and how organizations can measure what truly matters. \u003cp\u003e\u003c\/p\u003eYet this is not a story of doom and decline. Youth sports remains one of the most powerful community-building forces in American life-where families gather, friendships form, and lifelong memories are made. The joy is still there. The potential is enormous. \u003cp\u003e\u003c\/p\u003eWhat's needed is intentional leadership. \u003cp\u003e\u003c\/p\u003eThrough stakeholder accountability, performance management, coach development, and clear success metrics, \u003ci\u003eThe Customer Experience of Youth Sports\u003c\/i\u003e proposes an all-hands-on-deck movement to build the \"rocket ship\" that youth sports needs-one grounded in strategy, education, and purpose. \u003cp\u003e\u003c\/p\u003eBecause youth sports was never meant to serve adult dreams. \u003cp\u003e\u003c\/p\u003eIt was meant to serve the player. \u003cp\u003e\u003c\/p\u003eAnd when leaders commit to seeing the whole picture clearly, everyone wins.","brand":"Independently Published","offers":[{"title":"Paperback","offer_id":47569012293783,"sku":"9798249594077","price":1718.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9798249594077.webp?v=1774872481","url":"https:\/\/atlanticbooks.com\/products\/the-customer-experience-of-youth-sports-strategies-to-move-youth-sports-towards-joy-learning-and-community-9798249594077","provider":"Atlantic Books","version":"1.0","type":"link"}