{"product_id":"the-customer-service-your-customers-expect-stories-about-customer-service-9781490798981","title":"The Customer Service Your Customers Expect: Stories About Customer Service","description":"\u003cp\u003e • Author(s): Brenda Robinson\u003cbr\u003e • Publisher: Trafford Publishing\u003cbr\u003e • Publisher Imprint: Trafford Publishing\u003cbr\u003e • BISAC: Humorous - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eJoin Brenda to take a new look at customer service. Through a series of stories that are as funny as they are enlightening, explore updated skills and techniques for making your customers part of your team. Break old habits and ensure a personalized, positive, professional level of service every time. Learn updated skills for meeting and greeting, approaching customers, responding to inquiries and finding new solutions to old problems. Challenge yourself to adopt a new vocabulary which focuses on what can be done instead of what can't be done. Use words and phrases that move the situation ahead and prevent defensiveness and arguments. Implement a formula for positive outcomes based on questions, options, solutions and actions. Create an environment of excellence in all of your communications and customer service.\u003c\/p\u003e","brand":"Trafford Publishing","offers":[{"title":"Paperback","offer_id":45153185071255,"sku":"9781490798981","price":759.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9781490798981.webp?v=1767912760","url":"https:\/\/atlanticbooks.com\/products\/the-customer-service-your-customers-expect-stories-about-customer-service-9781490798981","provider":"Atlantic Books","version":"1.0","type":"link"}