{"product_id":"the-electronic-resources-troubleshooting-guide-9780838947647","title":"The Electronic Resources Troubleshooting Guide","description":"\u003cp\u003e • Author(s): Holly Talbott\u003cbr\u003e • Publisher: ALA Editions\u003cbr\u003e • Publisher Imprint: ALA Editions\u003cbr\u003e • BISAC: Library \u0026amp; Information Science - General\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eA library user can't access an article. Your log in credentials won't work. In the realm of electronic resources everything runs smoothly--until suddenly, without warning, it doesn't. Invariably, systems will break down, but a trial and error approach to finding out what's wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it's not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to\u003c\/p\u003e\u003cul\u003e\n\u003cli\u003efamiliarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms;\u003c\/li\u003e\n\u003cli\u003enavigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples;\u003c\/li\u003e\n\u003cli\u003erecognize the symptoms of common access disruptions;\u003c\/li\u003e\n\u003cli\u003econduct efficient troubleshooting interviews;\u003c\/li\u003e\n\u003cli\u003emanage help tickets and design problem reports that capture key information without overburdening the user;\u003c\/li\u003e\n\u003cli\u003ecreate publicly available help pages for problems originating with users' devices or computers;\u003c\/li\u003e\n\u003cli\u003ecommunicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and\u003c\/li\u003e\n\u003cli\u003ecustomize your own troubleshooting workflow chart for common use across departments and staff hierarchies.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"ALA Editions","offers":[{"title":"Paperback","offer_id":45036349816983,"sku":"9780838947647","price":6889.0,"currency_code":"INR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0666\/3471\/1191\/files\/9780838947647.webp?v=1767897428","url":"https:\/\/atlanticbooks.com\/products\/the-electronic-resources-troubleshooting-guide-9780838947647","provider":"Atlantic Books","version":"1.0","type":"link"}